U.S. Bank has notified us of an issue that began September 28 that may cause some Commercial Card and Travel Card transactions to decline when using mobile wallets, such as Apple Pay or Google Pay, or online merchants with saved card information.

These declines may occur even when the card account is in good standing. The issue involves updates to digital payment credentials, and U.S. Bank is working closely with Mastercard to resolve it.

If you experience a decline:

1. Remove your card from the affected mobile wallet or merchant’s saved payment profile.

2. Re-add your card and attempt the transaction again.

3. If the issue persists, contact U.S. Bank Customer Service using the number on the back of your card.

This workaround may restore payment functionality while resolution efforts continue. We will share additional updates as they become available.

Thank you for your patience.