Responsible for creating the eShipGlobal user profile for individuals who need to create shipments and for granting permission to use departmental billing account(s) for shipping charges. Up to 10 billing accounts may be assigned per user.

Responsible for ensuring all applicable requirements are met before initiating a shipment. This includes confirming that materials are prepared, packaged, and documented correctly based on guidance from eShipGlobal, Environmental Health & Safety (EHS), and when applicable for international shipments, the Export Control Office.

Responsibilities include:

• Completing all required training (eShipGlobal training and EHS training, if applicable) 

• Identifying the shipment type (research vs. non research and regulated vs. non regulated materials) and consulting EHS when needed 

• Entering shipment information in the eShipGlobal platform 

• Selecting the appropriate carrier service based on available rate options (Please note basic services do not include “white glove” handling, so you might want a special quote for additional cost) 

• Printing shipping labels (air waybills), packaging materials appropriately, and consulting EHS when required 

• Scheduling package pickup or drop off 

• Tracking shipments through eShipGlobal or directly through the carrier

• Receiving shipments* 

• Reporting shipment issues or damage

* CDS (Campus Distribution Services) does not receive hazardous materials. These shipments must be delivered directly to the department’s address. For shipments involving biological laboratory locations, contact EHS for specific guidance. Only trained University personnel may receive and transport Hazardous materials on campus. This includes the ability to identify shipping papers, Safety Data Sheets (SDS) and package markings and labels and to handle the materials appropriately. Hazardous materials must be transported using UT-owned vehicles and remain in their original packaging until reaching the final destination. If materials are unpackaged, they must be transported in accordance with the Transporting Hazardous Materials on Campus Standard Operating Procedure.

Designated University personnel who are properly trained to classify, mark, label, package, prepare, and ship Hazardous Materials (HM) or Dangerous Goods (DG). Certified shippers must comply with regulations established by the International Civil Aviation Organization (ICAO) and meet U.S. Department of Transportation (DOT) training requirements provided through the University’s Environmental Health & Safety (EHS) Office. EHS maintains records of UT personnel who are certified shippers.

Research partners, other universities, or external entities working with UT on collaborative projects that require inbound shipments to UT Austin.

• The UT user is responsible for creating the collaboration (invitation) and covering shipment costs.

• The collaborator is responsible for creating the shipment.

• Shipments may be domestic or international and may involve research or non research materials.
   

EHS and—when shipping internationally—the Export Control Office must be consulted before setting up a collaboration to confirm requirements and approvals.* this can become part of the automated workflow once the eship export module is turned on  eShipGlobal typically provides the UT carrier account for these shipments.

Provides guidance, oversight, and required training to support regulatory compliance related to hazardous materials and dangerous goods.
Responsibilities include:

• Approving or preparing hazardous material shipments

• Providing required training and maintaining training records

• Recommending appropriate packaging materials

Responsible for reviewing international shipments for compliance with U.S. export control regulations. Shipments outside the United States—particularly those involving hazardous materials or high technology items, materials, or technical data—may require an export license, even when associated with fundamental research.
Responsibilities include:

• Reviewing international shipments for compliance

• Determining whether licenses or restrictions apply

The selected carrier is responsible for transporting the shipment after pickup or drop off. If a customs broker is not specified during shipment creation, the carrier manages the customs clearance process. The carrier completes delivery to the final destination.
In the event of a dispute, the carrier issues a claim number, and shipment tracking and documentation to eShipGlobal.

(not eShipGlobal)
Oversee inspection and customs clearance for international shipments. A broker is involved only if broker information is provided during shipment creation.

• Manages the eShipGlobal platform and vendor relationship 

• Provides user access support and facilitates vendor feedback

• Supports the invoicing process (VP9)

• Facilitates shipment creation, including recommendations for specialty shipments or destinations and use of UT carrier accounts 

• Provides platform support and troubleshooting (login issues, label generation, system errors) 

• Reviews pickup related issues 

• Supports shipment delay or tracking inquiries by coordinating with carriers 

• Submits disputes to carriers on behalf of users

eShipGlobal

• Email: support@eshipglobal.com

• Phone: 972-518-1775

PPS Systems Admin team

• Email: purchasing-utmarket@austin.utexas.edu

• Website: https://procurement.utexas.edu/eshipglobal

Export Control Office:

• Email: export@austin.utexas.edu

• Website: https://research.utexas.edu/resources/research-security/export-control

Environmental Health and Safety Office (EHS):

• Email: EHS-hazmatshipping@austin.utexas.edu 

• Website: https://ehs.utexas.edu/research-labs-clinical/shipping-research-materials

• Phone: (512) 232-5125

Commercial Card Team:

• Email: Purchasing-Procards@austin.utexas.edu

• Website: https://procurement.utexas.edu/commercial-card-home