All physical transportation, customs processing, and final delivery are performed by the selected carrier and applicable authorities. 

Shipping and regulatory requirements vary based on several factors, including shipment destination, package characteristics and material type. Prior to shipping, users are responsible for confirming required approvals and documentation with eShipGlobal, Environmental Health & Safety (EHS), and in case of international shipping, the Export Control Office.
 

The eShipGlobal platform supports campus users by:

• Facilitating shipment creation, including guidance for specialty shipments and destinations
• Providing platform support and troubleshooting, such as login issues, label generation, and system errors
• Assisting with pickup related issues 
• Coordinating with carriers to support tracking inquiries and shipment delays
• Submitting carrier disputes on behalf of users

Key Benefits Include: 

• A single platform for campus wide shipping
• An easy process for printing labels and scheduling pickups or drop offs 
• Rate comparison and carrier selection 
• End to end shipment tracking 
• Consolidated shipping and billing 
• A simplified voucher payment process (VP9)
• Compliance support and risk management
• Dedicated support
  
   

Users are responsible for ensuring all applicable requirements are met prior to initiating a shipment. This includes:

• Confirming that materials are prepared, packaged, and documented correctly based on guidance from eShipGlobal, Environmental Health & Safety (EHS), and when applicable for international shipments, the Export Control Office.
• Identifying the shipment type (research vs. non research material/domestic vs. international) and consult EHS if in question 
• Entering the required fields in the eShipGlobal platform including sender info, address, package details, billing info (prepaid, costcode aka billing account), declared value.
• Selecting the appropriate carrier service based on available quote rate options (Please note that additional charges may be incurred if you make special arrangement package e.g.; white glove service, Saturday delivery, signature required etc. and special services may not be available for all carriers. Please consult with eShipGlobal about your special needs) 
• Printing shipping labels (air waybills) and package the materials appropriately (consult with EHS as needed) 
• Scheduling package pickup or drop off 

• Tracking: Users can track shipments directly within eShipGlobal or through the carrier’s tracking system.
• Receiving: The departments are responsible for receiving the shipments. 
  • Please note CDS (Campus Distribution Services) does not receive hazardous materials. These shipments must be delivered directly to the department’s address. For shipments involving biological laboratory locations, contact EHS for specific guidance. Only trained University personnel may receive and transport Hazardous materials on campus. This includes the ability to identify shipping papers, Safety Data Sheets (SDS) and package markings and labels and to handle the materials appropriately. Hazardous materials must be transported using UT-owned vehicles and remain in their original packaging until reaching the final destination. If materials are unpackaged, they must be transported in accordance with the Transporting Hazardous Materials on Campus Standard Operating Procedure.
• Cancelling: 
  • A shipment cannot be canceled once it is placed in a drop box, or it has been picked up by the carrier.
  • Unused labels should be canceled to avoid confusion. Login to eShipGlobal,  Go to My Shipments, Select Shipment History/Shipment Search Report, enter the Tracking Number or Order Number, Select the shipment and click Cancel.

Each package requires a unique label, as the barcode serves as a control point for the carrier. If a label is incorrect, the shipment must be canceled and a new label created. eShipGlobal allows users to cancel and recreate labels without contacting the carrier.

Users must contact the eShipGlobal Support Team to initiate a dispute for eligible items.  Support will collect all required details and initiate the appropriate carrier claim process. Typically, no documentation is required from the user beyond the initial report. In some cases, the carrier may request additional documentation, which Support will coordinate with the user to obtain.

If the dispute is approved, a credit or refund will be issued by the carrier. Claims cannot be submitted prior to invoicing, as resolution requires reconciliation against the invoice. If a shipment is lost and not invoiced within one month, the claim can proceed without invoice reconciliation. If a refund or credit is granted post-invoicing, UT (or the internal accounting team) will update voucher payments and internal records as needed.