Training & Resources
Access the essential tools and knowledge required to manage your commercial card effectively. This page provides the mandatory training
modules and technical guides needed to ensure policy compliance and streamlined expense management.
Mandatory Training Modules
Access the required online certification courses for new cardholders and annual refresher training for existing users.
Access Online User Guides:
Step-by-step instructions and video tutorials for navigating the U.S. Bank Access Online portal, including transaction reconciliation and
statement downloads.
Commercial Card Training
Understanding the Commercial Card Program
- Explain the purpose of the Commercial Card Program as established by the Texas Comptroller of Public Accounts and UT Austin.
- Distinguish between the two types of commercial cards, the ProCard and the Virtual Card, based on their functionality and use cases.
- Identify the responsibilities of a cardholder, including reconciling transactions, maintaining documentation, and understanding the consequences of non-compliance.
Card Application and Issuance Process
- Outline the steps for applying for a commercial card, from completing the mandatory training to providing necessary funding information.
- Recall the financial limits associated with the card, specifically the single transaction maximum of $15,000 and the total cycle limit of $75,000.
- Explain the process for activating a new ProCard, including how to register it on the banking platform and retrieve the activation number from the ProCard Database.
Making Purchases with the Commercial Card
- Apply the rules for Texas sales tax exemption on commercial card purchases and describe the steps to take if a vendor charges tax.
- Identify approved and prohibited purchases and explain the importance of checking with departmental processes.
- Describe the correct procedure for handling declined transactions, including who to contact and why.
Reconciliation & Receipt Management
- Explain the importance of timely reconciliation and requirements of departments.
- List the required information for receipts and supporting documentation and describe the process for submitting them.
- Outline the steps for handling card disputes and fraud, from attempting to resolve issues with the vendor to filing a dispute with the bank within 60 days.
Compliance with Policies and Procedures
- Explain the consequences of non-compliance, including written notices and potential card revocation.
- Learn the circumstances that require a card to be canceled, such as a change in employment status, a shift in job responsibilities, or a violation of policy.
- You're now ready to use your new Commercial Card for all business-related expenses. Your final step is to sign the Commercial Card Agreement Form. This form outlines the terms and conditions for card use, ensuring you're ready to manage business expenses efficiently and in compliance with company policy.
U.S. Bank Training
Access Online Management Guide
This guide provides a comprehensive walkthrough for users to update, view, and manage account profiles within the portal. Adhering to these procedures ensures precise data entry and proper administrative oversight for all user accounts.
Instant Card Creation & Management
This guide provides a comprehensive walkthrough for Provisioners to create, view, and manage Instant Cards within the system. Adhering to these procedures ensures precise data entry and proper administrative oversight for all issued cards.