Training & Resources
Access the essential tools and knowledge required to manage your commercial card effectively. This page provides the mandatory training
modules and technical guides needed to ensure policy compliance and streamlined expense management.
Mandatory Training Modules
Access the required online certification courses for new cardholders and annual refresher training for existing users.
Access Online User Guides:
Step-by-step instructions and video tutorials for navigating the U.S. Bank Access Online portal, including transaction reconciliation and
statement downloads.
Commercial Card Training
Understanding the Commercial Card Program
- Explain the purpose of the Commercial Card Program as established by the Texas Comptroller of Public Accounts and UT Austin.
- Distinguish between the two types of commercial cards, the ProCard and the Virtual Card, based on their functionality and use cases.
- Identify the responsibilities of a cardholder, including reconciling transactions, maintaining documentation, and understanding the consequences of non-compliance.
Card Application and Issuance Process
- Outline the steps for applying for a commercial card, from completing the mandatory training to providing necessary funding information.
- Recall the financial limits associated with the card, specifically the single transaction maximum of $15,000 and the total cycle limit of $75,000.
- Explain the process for activating a new ProCard, including how to register it on the banking platform and retrieve the activation number from the ProCard Database.
Making Purchases with the Commercial Card
- Apply the rules for Texas sales tax exemption on commercial card purchases and describe the steps to take if a vendor charges tax.
- Identify approved and prohibited purchases and explain the importance of checking with departmental processes.
- Describe the correct procedure for handling declined transactions, including who to contact and why.
Reconciliation & Receipt Management
- Explain the importance of timely reconciliation and requirements of departments.
- List the required information for receipts and supporting documentation and describe the process for submitting them.
- Outline the steps for handling card disputes and fraud, from attempting to resolve issues with the vendor to filing a dispute with the bank within 60 days.
Compliance with Policies and Procedures
- Explain the consequences of non-compliance, including written notices and potential card revocation.
- Learn the circumstances that require a card to be canceled, such as a change in employment status, a shift in job responsibilities, or a violation of policy.
- You're now ready to use your new Commercial Card for all business-related expenses. Your final step is to sign the Commercial Card Agreement Form. This form outlines the terms and conditions for card use, ensuring you're ready to manage business expenses efficiently and in compliance with company policy.
U.S. Bank Training
Card Activation
Card activation is the process you must complete to make your new (or renewed) card functional and ready for use. You can activate your card online or over the phone.
Online Registration
Cardholder Online Registration refers to the initial process a cardholder completes to establish secure, web-based access to their card account information.
Cardholder Dashboard
Cardholder Dashboard refers to the primary digital landing page or central hub a cardholder sees immediately after logging into their U.S. Bank account banking platform.
Cardholder Account Profile
The Cardholder Account Profile is a central digital repository that displays the authorized setup data for a card, enabling the cardholder to confirm key account security details.
Password Reset
Password Reset is the secure process used to create a new password for the banking platform after forgetting credentials, before being allowed to select a password.
Reviewing Transactions
Reviewing Transactions refers to the active, systematic process cardholder undertakes within the online platform to examine and verify the accuracy and legitimacy of the purchases.
Statements
A Statement refers to an official, periodic document provided to the account holder that summarizes all the financial activity that occurred in their account over a specific period.
Reporting
The Reporting function allow customers and cardholders to generate, view, and export detailed information regarding their accounts, transactions, and activity.